Services and Support

CI Solutions offers full and limited Service Agreements on all card printers and ID systems. Learn more about each of our agreements below.

Find Out if You're Already Covered


Printer Service Agreement

Ensure you never have to worry about a broken printer with a Printer Service Agreement.

 

 LIMITEDFULL
Phone Support
Part Replacement
Labor
Loaner Unit 

CI Badge Software Service Agreement

A one-year Service Agreement is included in the initial purchase price of the ID system and includes:

Unlimited calls to our (562) 431-2594 Technical Support Line

Internet remote access software support to resolve issues quickly

Technical consultation on questions related to the operation of your system

Software installation (only if the software has been corrupted)

Reinstallation due to hardware issues is billable at $175/hour

Service Agreement extensions are available after the first year. Service Agreement renewals will be sent out 60 days prior to expiration.


Managed Services Agreement

CI Solutions Managed Services program allows you to operate an efficient card program throughout your organization. For the duration of your agreement, we will work alongside you with in-house support.

 INCLUDES
Unlimited Phone & Web Support
Part Replacement
Product Hot-Swap
Badge (ID Software)

Want to know more about CI Solutions?

Call us at 562-431-2594 or find us on: