Tales from a Tech: Cerritos College - www.cardintegrators.com
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Printing errors suck. Card jams suck. Not being able to print the thousands of cards you need for student registration REALLY sucks. (Now that we’ve gotten that out of the way, let’s talk about preventing these problems.)
Sometimes it can feel like your card printer has a mind of its own. It understands you need to print cards, it knows you’re in a hurry and it laughs at you when you’re at the peak of card printing frustration. Stay calm. Everyone who has ever operated a card printer has had a mind numbingly annoying printer issue at some point. This is one of the reasons our tech team is so popular among our customers.
When Cerritos College had two XID 8300 printers down during the start of their 2016-17 registration period, they knew they were in trouble. Luckily our technician Jayce knows what makes printers tick. With over 10 years of experience, he’s always been one step ahead of the problem. Before Jayce traveled to the campus he called Cerritos College to see what he could do.
More times than not, ID card printers are operated by more than one person and not everyone gets training. Even after people are told how to use your printer, there can be little issues that cause big headaches. The XID 8300 is a great card printer and generally issues have to do with components outside of the actual printer.
“One of the college’s printers was jamming cards and the other wasn’t recognizing the printer ribbon”. They were getting started with registration and needed to have their printers up and running immediately.”

Jayce P.

Solutions:

Printer 1 (not recognizing ribbon) – This ended up being a simple fix. The ribbon needed to be swapped out and inserted correctly. Jayce was able to explain over the phone how the little diagrams on the cartridges show how to properly insert the ribbon. Once properly inserted the printer was back up and running in minutes.
Printer 2 (card jam) – This issue was a little more complicated. The printer was having an error feeding cards from the input tray. Jayce instructed Cerritos College to check the card size gauge on the tray and to fan or flip through the stack of cards multiple times to break up the static on the cards. The issue was resolved and the printer stopped jamming.
“I provided a reminder training on how to load the ribbon and film onto the cartridges and how to properly handle cards when inserting them into the feeder. The training also gave them some guidance on troubleshooting ribbon and card errors. At the end of the call Victoria sounded pretty excited their systems were back up and running and they didn’t have to wait another day to be fully operational.”
Our team is here to answer any and every question you have. The next time you have a printing issue, stay calm and call the CI Solutions Tech Department. Jayce is standing by!
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